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Welcome to CRESCITAFLORENST LTD's website, crescitflor.com. We are committed to providing high-quality sleepwear products and related services to customers in the EU. This service policy defines the principles, procedures, and rights we follow when conducting business in the EU.
I. Service Overview
Product Offering: We meticulously produce a wide range of high-quality sleepwear in various styles, materials, and sizes to meet the diverse needs of EU consumers. From classic and simple styles to trendy and fashionable styles, you'll find your ideal selection on our website.
Customization: If you have special needs, such as custom sleepwear with your company logo, personalized patterns, or fabrics, we offer a custom service to create your own sleepwear.
Customer Inquiries and Support: You can contact us at [email protected] at any time regarding product information, order status, returns, and exchanges. Our customer service team will respond within 48 business hours to ensure your inquiries are handled appropriately.
II. Compliance with EU Regulations
Services Directive Compliance: We operate in strict compliance with the EU Services Directive (2006/123/EC), eliminating unreasonable barriers to cross-border service provision and ensuring a streamlined and transparent service process. Whether you operate within the EU or provide services remotely, we guarantee compliance with the Directive's requirements, ensuring a seamless service experience.
Digital Services Act (DSA) Compliance: Given the nature of online businesses, we fully comply with the DSA. This means that we actively combat illegal content, products, and services on our website; clearly disclose the reasons for displaying ads and information about the paying parties; and strictly prohibit advertising based on your sensitive data. We place particular emphasis on protecting the personal data of minors, completely prohibiting advertising based on profiling of their personal data.
III. Service Process
Ordering Process: After browsing our website and selecting your desired sleepwear products, you can add them to your shopping cart, enter your correct delivery address (within the EU), contact information, and select a payment method to complete your order. We accept common payment methods, including credit and debit cards, as well as some third-party payment platforms, ensuring secure and convenient payment.
Shipping and Delivery: After receiving full payment and verifying the order information, we will prepare for shipment within 5-7 business days (except for special customizations or large orders, which will be determined through negotiation). Delivery is handled by a professional logistics service provider, and shipping time within the EU typically takes 20-40 calendar days (subject to factors such as customs clearance and the remoteness of the destination). We will promptly provide a tracking number to facilitate tracking of your order's delivery progress.
After-Sales Service: If the pajamas you received have quality issues or require a return or exchange for personal reasons, you may request a return or exchange by emailing [email protected], provided that you meet our return and exchange policy (refer to our EU Return and Exchange Policy). We will process your return or exchange as soon as possible after confirming that you meet the requirements, ensuring your rights are protected.
IV. User Rights
Right to Information: You have the right to obtain detailed information about our services and products, including but not limited to product materials, production processes, dimensions, specifications, and pricing. We provide comprehensive and accurate information on our product pages and related descriptions to facilitate your understanding and comparison. Right to Fair Trade: We ensure fair and just transactions for all services and products, without discriminatory treatment based on nationality or residence. We treat all EU customers equally in pricing, promotional participation, and other areas.
Right to Complain and Suggest: If you are dissatisfied with our service, you can submit a complaint via email. We will take every complaint seriously, conduct a thorough investigation, and provide feedback on the results within seven business days. We also welcome your valuable suggestions to help us continuously improve our service.
V. Data Protection
We prioritize the protection of your personal data and strictly comply with the EU General Data Protection Regulation (GDPR). When you use our services, we only collect necessary personal data, such as your name, contact information, and order information, for order processing, customer service, and improving your service experience. We implement multiple security measures, encrypt data transmission and storage, and restrict access to internal personnel to prevent data leakage and misuse. Your data will not be shared with third parties without your explicit consent (except for third-party service providers required by law or necessary to complete your order, and we ensure that they have equivalent data protection measures).
VI. Policy Updates
We may update this Service Policy from time to time based on changes in EU regulations, business development, and customer feedback. Updates will be prominently posted on our website, and we will notify you of significant changes via email. We recommend that you review this policy regularly to stay updated on the latest terms of service and changes to your rights. If you have any questions about this Service Policy, please contact us at [email protected].