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These Shipping Terms apply to all orders for sleepwear products shipped by CRESCITAFLORENST LTD (hereinafter referred to as "we") to customers within the European Union (hereinafter referred to as "customers"). They clarify shipping responsibilities, timelines, costs, and service details to protect the rights and interests of both parties.
I. Shipping Time: 5-7 business days after order confirmation
Shipping Initiation Conditions: We will officially initiate the shipping preparation process after receiving full payment from the customer (or confirming receipt of an advance payment that meets the agreed payment terms) and verifying the order information (including product model, quantity, delivery address, etc.).
5-7 business days: This time is calculated from the date the above shipping conditions are met. It only includes the production completion period at our factory, product quality inspection, packaging, and preparation time for connecting with logistics service providers. It excludes EU statutory holidays, weekends, and delays caused by force majeure (such as extreme weather or temporary power outages at the factory. In such cases, we will notify the customer in advance via email ([email protected]) or through the order system).
II. Shipping Time: 20-40 calendar days within the EU
Shipping time: We entrust our partner, EU-compliant logistics service providers (such as DHL, DPD, and TNT) to complete shipping. From the day the logistics provider collects the goods from our factory and generates a logistics tracking number, until the goods arrive at the customer's designated EU delivery address (based on the "delivered" display on the logistics system or the customer's signature record), the shipping period is 20-40 calendar days.
Time Difference Explanation:
Shipping times vary across different countries/regions within the EU. Shipping times to core Western European countries (such as Germany, France, Italy, and the Netherlands) are generally 20-30 calendar days. Shipping times to some remote areas of Eastern and Southern Europe (such as Bulgaria, Romania, and the Greek islands) or to EU border areas may extend to 30-40 calendar days due to increased logistics transit. Please contact our customer service team (email: [email protected]) for details before placing an order. Transit time does not include logistics and customs clearance time. If goods require customs inspection upon entry into the EU (such as product compliance verification or tariff confirmation), this time will not be included in the "20-40 calendar days" period. We will assist in providing the necessary documents for customs clearance (such as commercial invoices and product quality inspection reports), but we are not responsible for customs clearance delays caused by incomplete information provided by the customer or changes in customs policies.
III. Transportation Responsibility and Costs
Transportation Responsibility Division:
If goods are damaged or lost at our factory or before being collected by the logistics service provider, we will be responsible and will reschedule production and shipment.
After the goods are handed over to the logistics service provider, if there is any damage, loss, or delay during transportation (not caused by us), we will assist the customer in filing a claim with the logistics service provider. The outcome of the claim will be subject to the logistics service provider's compensation policy. We are not directly responsible for compensation during transportation (but we will follow up and coordinate throughout the process). Shipping Costs:
Shipping costs are the customer's responsibility. The specific amount will be calculated and communicated to the customer in advance upon order confirmation based on the delivery address and the weight/volume of the goods.
Duty and VAT: Import duties and value-added tax (VAT) associated with shipping within the EU are the customer's sole responsibility. We will indicate the product value on the commercial invoice for easy declaration during customs clearance.
IV. Tracking and Notifications
Providing Tracking Numbers: After the goods are delivered to the logistics service provider, we will send the tracking number and tracking link to the customer's email address (or other order communication channel) within one business day (available through the logistics service provider's website or the "Order Tracking" section of our website, crescitflor.com).
Critical Milestone Notifications: We will synchronize information via email regarding key milestones, including customs clearance within the EU, completion of customs clearance, commencement of domestic delivery, and estimated delivery date. (If the logistics service provider supports automatic notifications, we will prioritize enabling notifications.) V. Delays and Exception Handling
Shipping Delay Handling: If delivery takes longer than 7 business days due to our fault (e.g., production error, packaging delay), customers can choose to: ① Continue to wait for delivery, and we will provide an additional 5% product discount (applicable on the next order); ② Cancel the order, and we will refund the full amount paid (refunds will be issued within 2 business days, and the time of arrival will be determined by the customer's payment institution).
Shipping Delay Handling: If shipping time exceeds 40 calendar days and is not due to customer fault (e.g., incorrect delivery address, customer refusal), customers can contact us to inquire about the delay, and we will assist the logistics service provider in expediting the process. If delivery continues after a delay of more than 50 calendar days, customers can request a partial refund (10% of the total order amount) or request reshipment (reshipment time for reshipment will still be calculated as 20-40 calendar days). Shipping Address Change: Customers who wish to change their shipping address must notify us in writing before shipment (i.e., before a tracking number is generated). If a tracking number has already been generated, any additional costs incurred due to the address change (such as re-dispatch fees) will be borne by the customer, and may result in longer shipping times.
VI. Other Notes
Force Majeure: Neither party will be liable for shipping or transportation delays caused by force majeure factors such as earthquakes, heavy rains, war, EU logistics strikes, or temporary adjustments to customs policies. We will promptly notify the customer and negotiate a solution.
Effectiveness of Terms: In the event of any conflict between these Shipping Terms and the purchase agreement, the purchase agreement will prevail. Any unspecified matters will be governed by these Terms. Placing an order constitutes acceptance of these Shipping Terms. If you have any questions, please contact us at [email protected] before placing an order.